TERMS & CONDITIONS

1. TRANSFER BOOKING PROCEDURE

1.1. A person who wants to make a reservation must be of legal age and have a valid credit card.
1.2. Reservation is made on the website http://festival-transfers.eu.
1.3. Reservation must be made at least 48 hours before the transfer.
1.4. If a passenger wants to book a transfer within 48 hours, it is necessary to contact PIPO-TRAVEL d.o.o. (Ltd.) by telephone and obtain final confirmation.
1.5. A person entering the information is responsible for their accuracy. PIPO-TRAVEL d.o.o. is not responsible for any incorrect or false information entry.
1.6. The person making a reservation for a larger group accepts these General Terms and Conditions on behalf of the whole group and is considered the holder of all rights and obligations of the General Terms and Conditions.
1.7. If a passenger wishes to pay the full transfer, the reservation is valid only after the credit card company approves the user’s credit card and the payment is successfully completed.
1.8. The carrier is not obligated to accept the transfer. If the transfer is paid, a client will receive a successful payment notification to the provided email address.
1.9. After a successful payment, the passenger will receive an invoice with all the details of the order to his email address.
1.10. The client is obliged to show the invoice to the driver before the transfer, along with a valid document proving their identity (identity card, passport or driving license).

2. SHARED AND PRIVATE TRANSFERS

Entrance in the Old part of City Rovinj is not possible by vehicle. The nearest location for drop-off or pick-up location is Valdibora parking (at parking ramp) or at Bus Station.

SHARED TRANSFERS

2.1 Shared transfer is low cost transfer that you share with other people.
2.2 Shared transfer must have minimum number of passenger for secure departure.
2.3 If the shared transfer don’t have min. number of passengers, time of your transfers will be changed or will be offered another solution, which could increase the original price (because we will offer you private transfer’s price, which is divided to number of passenger), and you will be notified via email, phone or message. In case we can’t together determine a new time or decide for new decision, PIPO-TRAVEL can cancel the order and return the money.
2.4 Shared transfer don’t have fixed time.
2.5 Time of departure can vary from time on your order up to two hours.
2.6 If the client doesn’t accept PIPO-TRAVEL d.o.o. offer, PIPO-TRAVEL d.o.o. will not be able to perform the transfer. If client doesn’t accept new offer, which can include also additional cost, PIPO-TRAVEL will refund the money 30 days after the cancelled order.
2.7 Departure time for shared transfers from/to Airport Trieste (TRS) can vary more than two hours.
2.8 In case you find new time not suitable, you can always change shared transfer to private transfer and you will be additionally charged.
2.9 All order made less than 48h before the transfer, can be change to private if there is no other passenger at the same time.
2.10 Shared transfer are available from 06:00 (6.00 AM) to 22:00 (10.00 PM).
2.11 You have to have a copy of your order as a confirmation of ordering the transfer. In case you don’t have a copy of your order or a copy of payment, that you paid transfer to PIPO-TRAVEL d.o.o., we are not obliged to transfer you to your destination.
2.12 Pay attention, when choosing the time, when booking a transfer to Airport. You have to be on the Airport at least 90 min before the flight’s departure.
2.13 At departure’s shared transfers is a possibility that the pick-up point is different from the one in the order for faster departure to the airport.
2.14. Shared transfers (to and from Rovinj) are available from 19/06 – 04/7/2018.
2.15. Days before 19/06/2018 and after 04/07/2018, we are collecting orders for shared transfers. If there would be enough interest, we will organize a shared transfer option.
2.16. After shared transfer time is confirmed and passenger is not at the pick up place at specific time, driver is not obliged to wait.
2.17. Changing address of private accommodation is available 3 days before the transfer, between 72 and 24 hours before transfer every address is extra 15€ costs,up to 24 hours before the transfer, changing address in not possible. All address’s changes could not be done via SMS of phone call, but exclusivity via e-mail.
 

PRIVATE TRANSFERS

2.16 PRIVATE TRANSFER is a custom transport at a specified time from a particular place of departure towards a particular final destination, which has been agreed by the passenger.
2.17 PRIVATE transfer is organised and implemented only for passengers specified by the passenger in the procedure of ordering transport interventions.
2.18 Adding a passenger from other reservations to the same PRIVATE transfer is not possible.
2.19 If you book a PRIVATE transfer, you can have two(2) drop-off or pick-up location. For any additional drop-off or pick up location’s address, we will charge you extra 5€.
2.20 Time of PRIVATE transfer is possible from 0-24.

3. LUGGAGE

3.1. Each passenger is allowed to bring a standard suitcase or travel bag and one piece of hand luggage in size permitted in air traffic.
3.2. Additional standard size luggage is not charged.
3.3. PIPO-TRAVEL d.o.o. is not obligated to transport unregistered luggage, if the vehicle does not have enough space.
3.4. PIPO-TRAVEL d.o.o. is not responsible for the contents of the luggage brought into the vehicle by passengers.
3.5. PIPO-TRAVEL d.o.o. can charge the transport of non-standard size luggage.
3.6 In case passenger has more luggage as specified in 3.1., PIPO-TRAVEL has right to refuse the transfer and there is no refund of the transfer and doesn’t cover any other costs.

4. TRANSPORTATION OF MINORS

4.1. Minors cannot use our service unless accompanied by an adult.
4.2. A child seat is mandatory in private transfers for children under the age of 5.
4.3. A client must specify the need for child seat when ordering.

5. CHANGE OF NECESSARY DATA OF ORDER

5.1. A client may change the information of the ordered transfer at any time.
5.2. If a client wishes to change the reservation details (departure terminal or final destination) within 48 hours before the transfer, they are obligated to pay an administrative fee in the amount of 15 €.
5.3. If the price of the new transfer is lower than the price of the old transfer, the user is reimbursed for the overpaid amount, reduced by the bank fee. The refund will be issued within 48 hours.

6. CANCELLATION OF TRANSFER 

6.1. In case of cancellation of a confirmed and paid transfer before 01 April 2018 PIPO-TRAVEL d.o.o. returns 30% of the paid amount.
6.2. If the cancellation of a confirmed and paid transfer is made after 01 April 2018 (12 p.m.) PIPO-TRAVEL d.o.o. does not return the paid amount.

7. PASSENGERS AND VEHICLE SAFETY

7.1. All vehicles used for transfers are roadworthy and insured in accordance with the laws of the Republic of Croatia.
7.2. A passenger insurance is included in the transfer price.
7.3. A passenger under the obvious influence of alcohol, drugs or other illegal substances will not be allowed in the vehicle and is not entitled to any refund.
7.4. Passengers are required to follow the instructions of the organizer, driver of van/bus, and keep the order and purity of the vehicles. If the normal course of travel is disturbed due to alcoholic condition or due to other other psychoactive substances or violent or offensive behavior towards the organizer, driver or other passengers, passengers will be removed from the vehicle with the appropriate application to the relevant police station.
7.5. In case of damage to the vans by passengers or third parties, we reserve the right to call the police, who then take further measures against the offender.
7.6. PIPO-TRAVEL d.o.o. has the right to claim damages in their name.
7.7. PIPO-TRAVEL d.o.o. has the right to claim compensation for all damages caused by the passenger’s failure to comply with these rules.
7.8. Consumption of soft drinks and bottled water with a cap is allowed during the transfer.
7.6. Consumption of food, alcohol or any illegal substances is not allowed during the transfer.
7.7 Passenger, who will ask for transfer, which is shorter than ordered destination, bears its own responsibility and, has no right to refund the amount paid.
7.8 All passengers travel on their own responsibility, the organizer of the TRANSPORT does not assume any responsibility for theft, injury.

8. RESPONSIBILITY

8.1. PIPO-TRAVEL d.o.o. undertakes to perform all services responsibly and professionally while respecting transport practices and standard in accordance with the laws of the Republic of Croatia.
8.2. PIPO-TRAVEL d.o.o. can partially or fully transfer its rights and obligations to a third party or parties of their choice without prior notice.
8.3. Any additional written or oral agreements between the passenger and PIPO-TRAVEL d.o.o. must subsequently be confirmed in writing (email, fax). Otherwise, they are considered invalid.
8.4. PIPO-TRAVEL d.o.o. is not responsible for delays in the arrival or departure caused by unforeseeable circumstances such as traffic jams, force majeure (flood, fire, earthquake) etc., nor is it, in that case, required to indemnify passengers.
8.5. In case of inability to make contact with your driver at the appointed place at the appointed time, the client is required to immediately contact PIPO-TRAVEL d.o.o. at telephone number +385 99 320 61 11, where they will receive further instructions.
8.6. In case of inability to be at the appointed place of departure at the appointed time for any reason, the client is required to contact PIPO-TRAVEL d.o.o. at telephone number +385 99 320 61 11, where they will receive further instructions.
8.7. PIPO-TRAVEL d.o.o. cannot guarantee the duration of the transfer. All information regarding travel duration are approximate. Passengers who continue their journey by other means of transport should leave enough time between the end of the transfer and the departure of another vehicle.
8.8. In case of the selected type of vehicle not being available for any reason, PIPO-TRAVEL d.o.o. undertakes to make the transfer using another appropriate vehicle.
8.9. PIPO-TRAVEL d.o.o. is authorised to charge transfer. No one has the right to demand payment or change the terms of the transfer on behalf of the carrier, except when it is expressly defined by these General Terms and Conditions.
8.10. In the event that the service was not performed, in whole or partially, PIPO-TRAVEL d.o.o. is obligated to refund the amount paid in full. The client is required to obtain and present evidence in support of their claims. The complaint must be submitted within 48 hours. Ungrounded and untimely complaints will not be considered.
8.11. PIPO-TRAVEL d.o.o. undertakes to consider all complaints and make a decision on them within 30 days.
8.12. If a client is entitled to a full or partial refund on any basis, the carrier is obligated to refund within 30 days.

TRAVEL CANCELLATION INSURANCE

9. INSURED AMOUNT

9.1. The insured amount is equal to the price of the travel that the insured person booked and paid in the travel agency and for which an insurance contract has been concluded with the insurer.
9.2. Transfer insurance is optional, but must be purchased at the same time as the transfer. Transfer insurance cannot be bought subsequently.

10. SCOPE OF THE INSURER’S OBLIGATIONS

10.1. 90% of the amount that the travel agency collected from the insured person under the provisions of travel cancellation contained in the Terms and Conditions of the Travel Contract is paid by the insurer.
10.2. Cost of the travel cancellation will be refunded by the insurer if the cancellation occurred for any of the following events relating to the insured person or a person at risk:
a) death,
b) sudden acute illness which requires immediate medical attention,
c) accidents resulting in serious personal injury and complications during pregnancy,
d) intolerance to vaccines which the insured person was required to receive according to the regulations of the destination country,
e) damage to property caused by fire or natural disaster declared by the relevant authorities,
f) military drill.

10.3. A person at risk by these Terms and Conditions is:
– life partner of the insured person (spouse), children or adopted children, parents or adoptive parents of the insured person or of the life partner of the insured person,
– brothers and sisters of the insured person or of the life partner of the insured person,
– persons under the care of the insured person or life partner of the insured person.

11. REPORTING AN INSURED EVENT

11.1. If the insured person was forced to cancel the booked or already commenced travel, they are obligated to inform the insurer in writing within at least 15 working days from the date of the occurrence responsible for the cancellation.
11.2. A claim must be submitted to the insurer by the insured person within 30 days of the planned commencement of the travel or from the moment an already started travel was interrupted, together with the following documents:
a) original Insurance Policy
b) payment slip and travel contract as confirmation of travel payment
c) written confirmation of cancellation of the travel by the travel agency containing clearly and explicitly stated date of the cancellation of the travel or, in case of interruption of the already commenced travel, date and place of the interruption.
d) confirmation of the amount that was charged to the insured person due to cancellation or interruption of the travel.
e) if the travel is cancelled or interrupted due to illness, personal injury, pregnancy or vaccine intolerance, the insured person must provide the insurer with complete medical records relating to the illness, injury, pregnancy and vaccination, associated with the insured person’s inability to travel, and a medical statement which expressly states that the insured person is not able to carry out the arrangement must be included, as well as a report on sick leave or an employer confirmation of annual leave during that period, if the insured person is employed
f) in case of travel cancellation or interruption due to death, the insured person or the insurance beneficiary must submit a death certificate / death record to the insurer
g) in case travel cancellation or interruption due to damage to property or a military drill, the insured person must submit confirmation by the relevant authorities to the insurer

Declaration on the protection and collection of personal information

All personal information gathered on the website www.pipo-travel.hr are used only for the purpose of organization and transport of the passengers. The information can be accessed only by employees and business partners and cannot be accessed by third parties without the authorization of the client. We undertake to protect all of client’s personal information from any form of abuse. PIPO-TRAVEL d.o.o. employees are responsible for the compliance with the principles of privacy protection.

12. APARTMENT’S RENTAL

12.1. PIPO-TRAVEL d.o.o. is not responsible, if the passenger doesn’t have right address of the apartment and if the apartment is not as it is promoting when booked. This is a issue to solve with apartment’s landlord
12.2. PIPO-TRAVEL d.o.o. is not responsible for misunderstanding with renting an apartment.
12.3  PIPO-TRAVEL d.o.o will not wait with the passengers during issuing problmes/misunderstanding regarding apartment.
12.4. Any additional transfer requested by the agency, app’s rentals or a passenger not specified in the order of transfer will be charged at a official rate of PIPO-TRAVEL d.o.o.

13. PAYMENT METHODS

13.1. Payment is possible via PayPal, AmericanExpress, MasterCard, Visa, Discovery and Bank Transfer.
13.2. In the case of payment outside the borders of Croatia, the contracting authority is obliged to pay all other costs and bank payment for foreign payments.
13.3. PIPO-TRAVEL d.o.o. does not incur any costs to the contracting authority when paying for orders from abroad.
13.4. PIPO-TAVEL will charched you extra for PayPall payment in the amount of 8% of the transfer’s price.
13.5. There is not extra cost for payment by Bank transfer.

14. COMPLAINTS 

14.1. We emphasize that it is in the client’s interest to send your complaint by e-mail to pipotravel.info@gmail.com. Written Complaint is obliged to invest within 8 days after the end of the trip by the passenger. If the contracting authority submits a written complaint after this deadline, www.festival-transfers.eu and PIPO_TRAVEL d.o.o. such an objection is not to be taken into account. PIPO-TRAVEL / www.festival-transfers.eu is required to make a written decision on this complaint within 14 days of receiving the complaint and may postpone the deadline for the complaint for an additional 14 days for the collection of information. While the procedure is in place, and no later than 14 or 28 days after the complaint has been filed, the client irrevocably waives the mediation of any other person or other institution as well as providing information to the media. Likewise, in this time, the contracting authority waives the right to a lawsuit. The highest amount of compensation for the complaint may reach the amount of the objectionable part of the service and may not cover the services already used, nor the total amount of the carriage.

14. PRIVACY POLICY

We are committed to provide service of protection of our customer’s personal data in a way that we collect only essential basic information about our buyers that are necessary for fulfilling our obligations. We also inform our customers about the way we collect information and regularly give customers an option about how their information will be used, including the possibility to decide whether their name should be included or omitted from the lists used for marketing campaigns. All user information are strictly guarded and are available only to the employees who need those information for completing the job. All our employees and business partners are responsible to follow the principles of confidentiality protection.